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Service Excellence

Service Excellence: Beyond Customer’s Expectation

At ISOMAX, our relationship with customers goes beyond the point of purchase. We are deeply committed to providing outstanding post-sales service and support, ensuring that our clients derive maximum value from our products and solutions.

Our Post-Sales Service Framework is built on three key pillars

Our dedicated service team of certified experts provides prompt assistance to address technical queries, troubleshooting, and operational concerns. We ensure minimal downtime and seamless operations for our clients.

  • Preventive Maintenance Programs: Regular maintenance visits to ensure equipment performs at its peak efficiency.
  • Corrective Maintenance: Immediate and expert service in case of any unforeseen equipment issues.
  • AMC (Annual Maintenance Contracts): Tailored service packages designed to meet the specific requirements of each client.

We offer in-depth, hands-on training sessions to ensure that our clients can operate and maintain our equipment confidently and efficiently.

A well-stocked inventory of genuine and high-quality spare parts to ensure timely replacements and extended equipment lifespan.

We assist clients in adhering to regulatory requirements, including documentation and audits, ensuring smooth and hassle-free operations.

Efficient and compliant disposal and re-export services for disused radioactive sources in alignment with regulatory guidelines.

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